Target: a case study in public relations suicide

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As WordPress continues to recycle old prompts, I pulled another prompt from The Coffee Monsterz Co to respond to today

Is there a business you stopped buying from recently?

Yesterday‘s prompt was asking about any brands for whom I have developed loyalty. I was talking about the fact that ever since I’ve been in college, I’ve tried to be a little bit more informed about the various charities or political causes to which businesses contribute.

The truth is, being that passionate about where business is spend their profit makes it very difficult to do business with much of anybody. I try to remain informed and come through grid teeth, I still make purchases to certain companies whom I know give their money to political causes That I don’t agree with.

Nike, for all we’ve heard about their sweatshop labor practices , still has my loyalty as a brand. They are more expensive than other athletic brands, particularly their athletic apparel. I generally don’t buy much in the way of Nike shirts or hoodies. I stick primarily to their shoes. And while their shoes are more expensive, they are, quite simply, better made than many of their competitors.

But one business that I – and ma y other Americans- have stopped shopping at recently has been Target. It has been much publicized recently that target, among other companies have decided to abandon their DEI (diversity, equality, and inclusion) policies.

Target’s TikTok account has been overrun by negative comments, as they pertain to target abandoning his DEI policies. Furthermore, most of the comments on target TikTok videos are also mentioning Costco, who decided to continue their DEI policies, despite the Trump regime’s calls to end DEI, this CNN article from February explains.

Target’s recent sales and stock struggles may be irreversible. Target isnt. the only company that has abandoned its DEI policies. But because of their history as a brand – historically learning more progressive, and appealing to a more progressive customer base, former target shoppers feel betrayed by this reversal in policy. I must admit that I too feel betrayed by Target. That is the reason that I no longer shop there.

I can’t speak for all disenfranchised former Target shoppers, but for me, the most tragic part of this is that I once was a dedicated, loyal target customer. When I was in college, many moons ago, I used to joke about having a “$50 quota” at target. For years, I could not leave the store without spending at least $50. if I went to buy a pack of gum, I could very easily leave with a new bathroom set. That’s just the pull that the store had for me. that level of brand loyalty may never return for me again.

At this point, the damage to their reputation may be irreparable. Even if they get a new CEO, even if they decide to rollback their DEI policies, they will never fully regain the trust of the consumer that they once had.

For many of the shoppers, target was perceived to be a “upscale version of Walmart“ with better political views. Now there’s really no difference between the two, except for the fact that Target is actually more expensive than Walmart. At least with Walmart, customers have pretty much always known exactly where the company stands. 

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One response to “Target: a case study in public relations suicide”

  1. Silk Cords Avatar

    Well, first every business is taking big hits thanks to the orange man’s tariff games and the associated death of consumer confidence, BUT Target definitely is a special case.

    Target’s problems go back to well before it’s DEI decision; mistreatment of workers and low pay, stores getting dirtier, high prices, etc… I’d wager that the DEI decision was made by newer executives brought in to try to correct the other issues and looking for an easy solution or rather non-solution. I see that all the time in corporate America. Why dig and find the real problems when you can take a sweeping, ill-thought out but dramatic action? After all, it’s not that the wages and treatment of the employees are the issue, it’s that Target is being forced to hire less qualified people. 🙄🤦🤮

    Ask me what I really think there, LOL.

    Destroying DEI isn’t about race, etc… so much as it is about undermining labor and forcing the idea that employees should be grateful for the minimal amount of crumbs corporations are willing to toss their way.

    Liked by 1 person

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